Refund Policy of TheCollectiveMind
Last Updated: March 1, 2023
Thank you for shopping at TheCollectiveMind. If you are not entirely satisfied with your purchase, we're here to help. Our Refund Policy covers the circumstances under which a customer at thecollectivemind.sbs may return a product and receive a refund, the process for initiating a return, and the responsibilities of TheCollectiveMind.
Returns
You have [[number_of_days]] days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and needs to have the receipt or proof of purchase.
Non-returnable items
Since we are a Pizzeria, certain items cannot be returned for hygiene reasons. Food items are perishable goods and cannot be returned unless there is a substantive quality issue with the order as delivered.
Refunds
Once we receive your returned item, we will inspect it and notify you that we have received your returned product. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original payment method). You will receive the credit within a certain number of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at +39 06 6994 1234 during our business hours.
Order Cancellation
An order can be cancelled before it has been dispatched. Once the order has been prepared and dispatched for delivery, it cannot be cancelled. To cancel an order, please contact us immediately at +39 06 6994 1234.
Quality Issues
If your order is incorrect, incomplete, or unsatisfactory due to our error, please contact us within 24 hours of receipt with your order number, and we will address the issue. We may require a photo to verify any claims of unsatisfactory product quality before issuing a refund.
Address for Returns
All returns should be sent to:
TheCollectiveMind
La Pizza Lane,
Rome, 00184,
Italy
Changes to Our Refund Policy
TheCollectiveMind reserves the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.